AutoBody Alliance supports a platform which allows for electronic dispatching to multiple estimate sources. Adjusters can log into the site and choose to dispatch repair assignments to a body shop or an independent appraiser. Estimates can also optionally submitted for a Desk Review by itself or along with an assignment to an estimate source.

Completed assignments are returned to the AutoBody Alliance website along with electronic notification to the adjuster, where they can be viewed, downloaded and tracked all through the online tools.

Adjusters can create diary items with reminders as well as notes for each claim. Events in the system also auto-generate notes and can create automated diary reminders for a claim to help track and monitor the progress of assignments.

AutoBody Alliance allows individual insurance carriers to customize their shop list as much or as little as they would like. By default the Certified repair facilities are all available for searching and electronic dispatching, but at the discretion of the insurance carrier facilities can be added or removed from the list at any time.

Carriers can choose to start with all of the Certified shops and start adding and removing, or start with no shops on the list and begin to create a completely custom list by picking Certified members or adding their own. It’s important to note however that any shops that are added to the list cannot accept electronic dispatches until they become a Certified Member of the AutoBody Alliance direct repair program.

A common issue and inconvenience that both carriers and body shops often face is keeping up to date on the latest insurance carrier guidelines. The insurance carrier has many body shops to keep up to date, and the body shop usually has many different insurance carrier guidelines to maintain.

Through the AutoBody Alliance tool insurance carriers are able to populate a form with repair guidelines (no labor rates) which are available to all Certified repair facilities. These guidelines can be updated as often as necessary and a history is maintained on the system. Repair facilities are always assured to get the latest guideline profile when viewing online and get a link to the active profile with each assignment.

Once a claim assignment is dispatched we offer a combination of automated and manual statusing for each claim. Statusing allows you to keep abreast of the detailed process of an assignment to assure things keep moving forward in a timely manner, keeping it a smooth process for everyone.

AutoBody Alliance allows some customization to the statusing process per carrier and generally involves electronically polling the repair facility twice and then physically calling as needed in order to get the status of the assignment. The adjuster is notified electronically, on their dashboard and in the claim notes each time a status has been requested and the response.